Review, triage, and route infrastructure capacity requests through a case management system.
Validate request details, resolve routine cases, and escalate complex issues to appropriate owners.
Maintain case records, budget trackers, and prepare weekly metrics on request volumes and escalations.
Blueprint is a technology solutions firm headquartered in Bellevue, Washington, helping organizations solve complex challenges across AI, cloud, data, product development, and emerging technology. The company has teams across the US and a culture built on high standards, ownership, and mutual support.
Resolve technical support tickets at your tier, researching and deploying solutions while escalating complex issues to the next tier when needed.
Guide customers through Clarity Human Services, including HUD and Federal Partner reporting, data analysis, and software navigation.
Identify and escalate bugs with detailed Jira tickets, contribute to knowledge base articles, and participate in pre-release testing.
Bitfocus builds Clarity Human Services, a technology platform that helps communities connect people experiencing homelessness with resources and manage HUD reporting. They are a fully remote, mission-driven team that leads with care and values community, collaboration, and lived experience.
Lead complex analysis and strategic planning for high-impact IT solutions in software asset management.
Drive process compliance, governance, and adoption of best-practice SAM approaches across the organization.
Collaborate with stakeholders to define technology roadmaps and mentor colleagues in SAM expertise.
CommonSpirit Health is a nonprofit Catholic healthcare organization delivering integrated health services through over 2,300 clinics and 137 hospitals. With more than 157,000 employees across 24 states, it fosters a culture of faith-driven innovation and humankindness.
Lead customer workshops, coach associate consultants, and contribute to the company's knowledge base.
Enable provides an intelligent platform for pricing and rebate management, using AI-powered insights to help companies increase profitability. With $291M in funding and a rapidly scaling team, it is committed to reshaping the industry.
Leads analysis, design, testing, and support of complex SAP Sales and Distribution and Order-to-Cash solutions.
Partners with business stakeholders and IT teams to translate requirements into sustainable system deliverables.
Serves as a subject-matter expert for SAP pricing, payment card solutions, EDI, and third-party ordering integrations.
The Toro Company is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, snow and ice management, and irrigation. Founded in 1914, the Minnesota-based company has a global footprint and a tradition of quality, caring relationships, and community giving.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Serve as the principal technical advisor to enterprise clients, building high-level trust relationships.
Partner with Software Engineers globally to analyze hiring processes and ensure solution alignment.
Work strategically with the GTM team throughout the customer lifecycle.
Karat is the world's largest interviewing company, providing a powerful system for technical leaders to improve hiring. With a remote-first culture, we value inclusivity and have a diverse workforce.